Frequently Asked Questions

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What is Promo?

What are custom promotional products?

Custom promotional products are branded items printed, engraved, embroidered, or packaged with your logo for events, campaigns, employee gifts, reseller projects, and bulk corporate programs.

What is the difference between swag and promotional products?

The terms often overlap. Promotional products usually describe practical branded items ordered in bulk, while swag is often used for curated branded gifts or campaign packs.

What is a promo gift set?

A promo gift set is a group of branded items packed together for one campaign, event, onboarding program, or client giveaway.

What is a custom promo pack?

A custom promo pack is a curated set of logo products with optional packaging, insert cards, labels, or delivery planning.

What is branded merchandise?

Branded merchandise is any physical product customized with your company name, logo, slogan, artwork, or campaign identity.

Ordering & Pricing

What do I need to request a quote?

Please share the product, quantity, logo file, imprint color count, delivery country, deadline, and any packaging requirements.

What is the minimum order quantity?

MOQ depends on product type, decoration method, material, and supplier availability. We confirm practical MOQ during quotation.

How much do custom promo products cost?

Cost depends on product, quantity, decoration method, packaging, shipping terms, and deadline. Online prices are planning references, not final delivered prices.

Do you offer bulk discounts?

Yes. Unit price usually improves as quantity increases, and repeat distributor projects can be reviewed case by case.

Can I reorder products I have ordered before?

Yes. Reorders are usually faster when the product details and artwork have already been approved.

What payment methods do you accept?

Bank transfer is standard for B2B orders. PayPal or card payment may be available for selected samples or smaller orders.

Can you quote items beyond the visible catalog?

Yes. If you have a target item, campaign idea, or reference product, send the details and we can review available options.

Customization

What file formats do you accept for logos and artwork?

Vector files such as AI, EPS, and SVG are preferred for the cleanest decoration result.

What is a vector file and why do I need one?

A vector file scales cleanly without losing sharpness, which matters for print and embroidery.

Will I see a proof before production starts?

Yes. A digital proof should be approved before production begins.

Where can logos be placed on products?

Logo placement depends on the item shape, imprint area, material, and decoration method. We confirm practical placement before proof approval.

How many logo colors are supported?

It depends on the product and decoration method. Some items support one-color printing, while others support full-color or special finishes.

Can different items in the same pack have different logos or artwork?

Yes. Items can usually be customized independently, depending on MOQ, setup requirements, and production schedule.

Can 4PROMIFY help with design or artwork preparation?

We can help review artwork, prepare simple logo mockups, and confirm production-ready files before moving forward.

Promo Packs & Bags

What items can go into a promo pack?

Bags, drinkware, stationery, tech accessories, apparel, lifestyle items, and packaging materials can be combined for suitable projects.

What packaging options are available?

Options may include poly bags, paper boxes, mailers, insert cards, labels, sleeves, or custom printed packaging depending on quantity and budget.

Can each pack include a note or insert card?

Yes. Insert cards can usually be quoted with the packaging plan. Please provide card size, artwork, message, and quantity.

What is a good pack for employee onboarding?

Common onboarding packs include a tote or pouch, drinkware, notebook, pen, tech accessory, and a welcome insert.

What products work best for events and conferences?

Practical, easy-to-carry items such as bags, pens, lanyards, notebooks, badge holders, drinkware, and small tech items usually work well.

Samples & Proofs

Can I get a free logo mockup?

Yes. For suitable products, we can prepare a simple mockup to show approximate logo placement before quotation or proof approval.

What is a digital proof?

A digital proof shows artwork placement, imprint color, product color, quantity, and production details before bulk production.

Can you make a physical sample?

Yes, when the product and customization method support it. Sample cost, setup cost, and shipping cost depend on the project.

Do I need a pre-production sample?

For complex packaging, high-value orders, or distributor client approval, a pre-production sample can reduce risk before mass production.

Shipping & Fulfillment

How long does production and shipping take?

Timeline depends on product selection, artwork approval, quantity, season, shipping method, and destination.

What can I do to fast-track my order?

Choose products with shorter lead times, provide production-ready artwork, confirm details quickly, and share the real in-hand date early.

Can you ship directly to my client?

For suitable projects, we can discuss direct delivery, neutral packing, split shipment, or freight forwarder pickup before quotation.

Do you ship internationally?

Yes. We can discuss express courier, air freight, sea freight, DDP, DDU, FOB, or forwarder pickup based on your project.

How do I track my order?

Tracking details or shipment updates are provided after goods are dispatched through the selected shipping method.

What happens if my order arrives damaged or incorrect?

Contact us with photos, quantity details, carton information, and order reference. We will review the issue and discuss the practical next step.

Reorders & Programs

Can you support repeat orders?

Yes. Repeat orders can be easier once product, artwork, packaging, and previous order details are confirmed.

Can you help manage a long-term promo program?

For distributor and repeat corporate projects, we can discuss product consistency, reorder planning, packaging, and shipment timing.

Can you hold goods for staged shipment?

For selected projects, temporary storage or staged shipment can be discussed during quotation. Availability depends on product, quantity, and timeline.

Can you ship products to multiple destinations?

Split shipment can be discussed before quotation. Please provide destination details, quantities per location, and required delivery dates.

Sustainability

Do you offer eco-friendly promotional products?

Eco-friendly options may include reusable bags, recycled materials, bamboo items, wheat straw products, paper packaging, and other selected categories.

How can I reduce waste in my promo project?

Choose useful products, plan quantities carefully, avoid unnecessary packaging, and confirm artwork before production.

Can you discuss material and compliance requirements?

Yes. Share your target market and requirement details early so we can review practical product and documentation options.

Reseller Support

Do you support distributors and resellers?

Yes. Distributor and reseller projects are one of our main workflows, including quote support, repeat products, custom packaging, and project follow-up.

Can you help prepare a client quote?

Yes. Share product requirements, target price, quantity, delivery details, and artwork needs. We can help prepare a practical quote direction.

Can you keep supplier information private?

For reseller projects, we can discuss neutral packing, direct shipment details, and client-facing support requirements before quotation.

Do you offer reseller pricing?

Distributor pricing can be reviewed based on product type, order quantity, repeat potential, and project requirements.

How do I contact 4PROMIFY support?

Send your inquiry through the product page, contact form, or email with product, quantity, artwork, destination, and deadline details.


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4PROMIFY Let’s discuss your custom promo project.
Hi! How can we help?

Send us your product idea, quantity, logo, or deadline. We will reply with the right options for your order.

Start WhatsApp Chat
4PROMIFYLet’s discuss your custom promo project.
Hi! How can we help?

Send us your product idea, quantity, logo, or deadline. We will reply with the right options for your order.

Start WhatsApp Chat